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Delivery & Refunds

Delivery & Refunds

STANDARD DELIVERY

We deliver right across the UK and the Republic of Ireland.

We provide Royal Mail and DPD Next-Day delivery from Monday to Friday.

Orders placed after 3:00 pm will be dispatched the next working day.

DELIVERY TIME & COST

Royal Mail 4-5 working days: £1.99
DPD 1-2 Working Days – Tracked: £4.99

Orders over £99.00 qualify for DPD Next-Day delivery.

DELAY

Delivery times can vary depending on the product and delivery you have selected.

DPD

DPD Delivery Next Day Delivery – Mainland UK.

Order before 3 pm to receive your order next working day. Deliveries to the highlands, Islands and Northern Ireland can take up to 2-3 days later.

DPD – Republic of Ireland.

Deliveries take up to 2-4 working days (weekdays only, excludes weekends and bank holidays).

EU & International Delivery.

We also deliver to the EU and internationally. Please contact us to find out more information by emailing us at info@naturawhite.com or phoning us on +44 (0)20 8126 0388.

Delivery times exclude weekends. Please note any items not delivered to you will not be held on backorder, these items will need to be re-ordered.

Timescales vary depending on the type of products ordered, the service you select and the delivery address.

Delivery times are quoted in good faith. We can accept no responsibility for transport delays or circumstances outside of our control causing late delivery. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. Delivery will be to the address advised in your order. If no one is available at a residential or other address at the time of delivery, unless special instructions were given at the time of order, a note will be left to advise if your order has been returned to the depot.

We hope that you are happy with the items you have ordered and we work hard to ensure that every order leaves our warehouse correct and perfect packed.

REFUNDS POLICY

Deposit for machinery or products are non-refundable and non-transferable once and order is placed. Machinery is custom made to order immediately after a deposit is placed. Once your items are shipped, we cannot accept refunds.

We will exchange a faulty item as warranted under the Consumer Rights Act 2015 within 7 days, after which the warranty terms will apply, and the customer will be charged reasonable courier fees for any collections and returns.

Any training services and postage or courier costs cannot be refunded.

CANCELLATIONS CHARGES (which may vary)

Courier Charge (charge per collection/delivery): £25 (minimum charge)
Insurance Cancellation Charge: £100 (minimum charge)
Office Admin Charge: £100 (minimum charge)

STANDARD DELIVERY

We deliver right across the UK and the Republic of Ireland.

We provide Royal Mail and DPD Next-Day delivery from Monday to Friday.

Orders placed after 3:00 pm will be dispatched the next working day.

DELIVERY TIME & COST

Royal Mail 4-5 working days: £1.99
DPD 1-2 Working Days – Tracked: £4.99

Orders over £99.00 qualify for DPD Next-Day delivery.

DELAY

Delivery times can vary depending on the product and delivery you have selected.

DPD

DPD Delivery Next Day Delivery – Mainland UK.

Order before 3 pm to receive your order next working day. Deliveries to the highlands, Islands and Northern Ireland can take up to 2-3 days later.

DPD – Republic of Ireland.

Deliveries take up to 2-4 working days (weekdays only, excludes weekends and bank holidays).

EU & International Delivery.

We also deliver to the EU and internationally. Please contact us to find out more information by emailing us at info@naturawhite.com or phoning us on +44 (0)20 8126 0388.

Delivery times exclude weekends. Please note any items not delivered to you will not be held on backorder, these items will need to be re-ordered.

Timescales vary depending on the type of products ordered, the service you select and the delivery address.

Delivery times are quoted in good faith. We can accept no responsibility for transport delays or circumstances outside of our control causing late delivery. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. Delivery will be to the address advised in your order. If no one is available at a residential or other address at the time of delivery, unless special instructions were given at the time of order, a note will be left to advise if your order has been returned to the depot.

We hope that you are happy with the items you have ordered and we work hard to ensure that every order leaves our warehouse correct and perfect packed.

REFUNDS POLICY

Deposit for machinery or products are non-refundable and non-transferable once and order is placed. Machinery is custom made to order immediately after a deposit is placed. Once your items are shipped, we cannot accept refunds.

We will exchange a faulty item as warranted under the Consumer Rights Act 2015 within 7 days, after which the warranty terms will apply, and the customer will be charged reasonable courier fees for any collections and returns.

Any training services and postage or courier costs cannot be refunded.

CANCELLATIONS CHARGES (which may vary)

Courier Charge (charge per collection/delivery): £25 (minimum charge)
Insurance Cancellation Charge: £100 (minimum charge)
Office Admin Charge: £100 (minimum charge)

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